Customer Services

Lost Property

Please get in contact with a member of the team on 01279 652 435


When you’re at the centre you can enjoy our free and easy to use WiFi

Search BTWifi-JacksonSquare

The first time you access the Jackson Square WiFi you will need to register your details. Once registered you can access the WiFi free of charge every time you visit the centre by just logging in with your email and password.

Amazon Lockers

Amazon Lockers are now available and can be found on the middle floor of our Riverside entrance, next to the carp park entrance/exit.

InPost Lockers

InPost Lockers can now be found beside the Library on Bridge Street.

Toilets & baby change

The centre’s toilets are located at the bottom of the escalators next to the centre’s Riverside entrance. Further facilities are located within Sainsbury’s. Disabled and baby change facilities are also available here.

Queues may be in place to allow our team time to clean these facilities.

Passport & ID Photobooth

Our Max Spielmann photobooth can be found in the main mall from the centre’s Riverside entrance, along the wall down from Sainsbury’s.

Kiddie Rides

Located opposite Sainsbury’s, little ones can enjoy a ride on our themed Chuggington ride. Each ride is £1.50 with a range of payment options available.

Discover Stortford Gift Card

Give the gift of choice with the Discover Stortford Gift Card.

With so many different businesses to choose from, you know they’ll find something they like. From a shopping spree to dinner, a hair or beauty treatment to coffee and cake with friends, there’s something for everyone.

The gift card is accepted in a range of our stores here at Jackson Square, including Urban Spa, The Entertainer, Clarks, Unique Hair and Hotel Chocolat.

Contact Us

We’d love to hear from you.

If you have any questions or feedback about Jackson Square Shopping Centre please get in touch.


Jackson Square
11 Devoils Lane
Bishop’s Stortford
CM23 3XH