Key Holder

Date:                          July 2008

Job Title:                   Sales Consultant

Accountable to:      Store Manager

16 hours per week



Provide an accurate and concise statement as to why this job exists:


To assist in the management of a store, to achieve the Company objectives by providing excellent customer service to maximize sales and establish efficient methods of operation to maximize profitability.  The role will include leading customer service focus by playing a hands-on role.


Responsibilities/ Objectives:


  1. Support the store manager in the development of plans and local initiatives to improve the store’s performance and contribution to the overall company results.


  1. Ensure that the store is tidy and presentable and conforms with the highest standards of hygiene, cleanliness and health and safety, with particular emphasis to the sales floor.


  1. Assist in the management of a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a friendly environment. Take a lead role in resolving customer queries and complaints.


  1. Communicate all relevant information to the Store Manager and take accountability for the store to cover days off, holiday and sickness.


  1. Ensure that all products are presented / displayed to their best advantage, following guidelines.


  1. Actively promote the company and the store in the local market place.


  1. Ensure that all products are correctly coded, priced and correct POS is used at all times.


  1. Continue to develop self and role by studying relevant training materials and store information.


  1. Keep up to date with new product launches and lines


  1. Always deliver exceptional customer service and ensure that the consultants do the same


  1. Carry out any other reasonable tasks as requested by the Store Manager, maintaining a co-operative and flexible attitude at all times.


  1. All the above to be carried out in a timely, efficient and cost effective manner.


The above is a broad definition of the job responsibilities.

It does not take into account of every aspect of the job because of the areas of flexibility, which the job holder may be required to perform.




Internal Who Why Frequency

Sales Consultants

Cluster Manager

Regional Manager

Head office generally




Store visits/telephone

Store visits/telephone

Obtain/give information







As applicable

External Who Why Frequency



Suppliers of services

Local stores


To provide excellent customer service


Seek information


At all times



Ad hoc




Selection Criteria





Education / Training

(Type / Degree)



Educated to GCSE standard or equivalent



Business related qualification



(Years, field)



1 years experience in a supervisory role



Previous retail management experience


Skills / Knowledge








Communication Skills

Interpersonal Skills

Organisation Skills


To be commercially aware


Visual merchandising knowledge




Apply instore.