Date:                          July 2008

Job Title:                   Sales Consultant

Accountable to:      Store Manager

16 hours per week

 

 

Provide an accurate and concise statement as to why this job exists:

 

To assist in the management of a store, to achieve the Company objectives by providing excellent customer service to maximize sales and establish efficient methods of operation to maximize profitability.  The role will include leading customer service focus by playing a hands-on role.

 

Responsibilities/ Objectives:

 

1. Support the store manager in the development of plans and local initiatives to improve the store’s performance and contribution to the overall company results.

 

2. Ensure that the store is tidy and presentable and conforms with the highest standards of hygiene, cleanliness and health and safety, with particular emphasis to the sales floor.

 

3. Assist in the management of a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a friendly environment. Take a lead role in resolving customer queries and complaints.

 

4. Communicate all relevant information to the Store Manager and take accountability for the store to cover days off, holiday and sickness.

 

5. Ensure that all products are presented / displayed to their best advantage, following guidelines.

 

6. Actively promote the company and the store in the local market place.

 

7. Ensure that all products are correctly coded, priced and correct POS is used at all times.

 

8. Continue to develop self and role by studying relevant training materials and store information.

 

9. Keep up to date with new product launches and lines

 

10. Always deliver exceptional customer service and ensure that the consultants do the same

 

11. Carry out any other reasonable tasks as requested by the Store Manager, maintaining a co-operative and flexible attitude at all times.

 

12. All the above to be carried out in a timely, efficient and cost effective manner.

 

The above is a broad definition of the job responsibilities.

It does not take into account of every aspect of the job because of the areas of flexibility, which the job holder may be required to perform.

 

Contacts

 

Internal	Who	Why	Frequency
	Sales Consultants Cluster Manager Regional Manager Head office generally	Liaise/Delegate Store visits/telephone Store visits/telephone Obtain/give information	Daily Frequently Often As applicable
External	Who	Why	Frequency
	Customers   Suppliers of services Local stores	To provide excellent customer service Various Seek information	At all times   Frequently Ad hoc

 

 

Selection Criteria

 

	Essential	Desirable
Education / Training (Type / Degree)	Educated to GCSE standard or equivalent	Business related qualification
Experience (Years, field)	1 years experience in a supervisory role	Previous retail management experience
Skills / Knowledge	Communication Skills Interpersonal Skills Organisation Skills Self-motivated To be commercially aware	Visual merchandising knowledge

Apply instore.